ContactTalk Features

ContactTalk Features

	Voice	Send and receive calls using VOIP or Skype. Deliver voice messages using text-to-speech or recordings you make. Text messages are created using ContactTalk's TTS (Text To Speech) editor. You simply type the text you want the caller to hear. Like email, these messages may contain tags like <FirstName>. When delivered, the caller hears their first name instead of the tag. You can mix TTS and recordings. Voice messages can optionally be delivered to contacts via email. Instead of calling, the message is packaged into an MP3 attachment and emailed. Set specific call times and ContactTalk will only call during those times. If the contact’s time zone is known, the call times are taken into account. If the timezone is not known ContactTalk will guess the timezone based on their state. This ensures nobody gets called at undesirable times. ContactTalk can identify most voice mail systems and deliver a different message to the callee voice mail than would be delivered if the callee had answered the phone. Track all incoming and outbound calls in the contact’s history.

	Campaigns	ContactTalk Campaigns are simple: create steps that are either emails or calls (or both). Each step executes some number of days from when the contact entered the campaign. When one step completes successfully, ContactTalk waits until it's time to execute the next step. If a contact opts-out at anytime within the campaign duration, the execution for that contact will fail and thus not be advanced to the next stage. Getting contacts into campaigns is also simple. Option 1) Drag the campaign onto a contact and/or group, Option 2) right click on the contact and/or group and select the desired campaign, or Option 3) automatically have them associated with a campaign upon import via email or CSV.

	Email	Create simple text or HTML Email templates that contain simple tags like <FirstName>. When these templates are applied to contacts, the tags are replaced with personal information associated with the contact i.e. <FirstName> becomes "Joe". Any data associated with a contact can be used. Email templates are applied to contacts by simply dragging them onto a contact or group, using them in campaigns or attaching them to schedules. Emails can be sent using one or more SMTP accounts. Accounts can be "throttled" to stay within the per hour send limits implemented by your email provider. ContactTalk’s Mail Reader reads all of your email from any POP3 or IMAP account, and automatically imports it into the history of the appropriate contact(s).

	Importing	Automatically import leads via email when sent by lead providing companies. Import directly using standard CSV format. Create import layouts using simple association and drag and drop. Retrieve these layouts when needed. Add custom information to imported contacts that tell you where they came from.

	Contact Managing	Create your own custom screen layout. Put windows where you want them. Save and retrieve these layouts when needed. Sort and group the Contact List by ANY criteria, including fields created by you. Create comfortable and effective Contact List layouts (choose fields, grouping etc). Load these layouts anytime and in seconds.

	Task Managing	Simple and robust Task List with configurable categories, priorities and colors to help you manage daily tasks. Tasks can be associated with contact(s) and grouped by criteria set by you.

	Scheduling	Intuitive scheduler that not only keeps track of/ notifies you of simple events like birthdays, but you can also link dates and times with contacts by simply dragging and dropping. Then when the scheduled event occurs, email or voice actions are automatically executed such as birthday wishes. Events can be setup to occur one time, or have them reoccur in almost any configuration.

	Form Designing	Create one or multiple forms for editing and viewing contact information. You can even associate a particular form with individual contact(s)/group(s). ContactTalk can automatically load the proper form when the contact is selected. ContactTalk can be easily modified to accommodate a particular industry. You can not only change it's appearance but functionality as well.

	Database	Multiple Databases can be run with the Action Items and Campaigns being maintained. ContactTalk uses the same database format used by Microsoft Access (Jet), therefore ContactTalk data can be viewed and modified using Access. Database integrity is verfied every time ContactTalk closes. Backup and restore features are built in. A MySQL version is coming very soon. This allows your data to be shared among several people and also makes the data a candidate for Web and mobile based applications.

	Sharing Data	ContactTalker accomodates sharing information between other ContactTalker users. You have the extremely powerful capability of merging your settings, action items, schedules, contact information, etc… into single Merge Modules which can then be emailed to coworkers, downlines, uplines, or any other ContactTalker user giving you the capability of sharing data and information with the click of a button.

	Watch and Listen	ContactTalk puts all outgoing Email and voice messages in a list (queue). You can watch and listen to the messages be delivered.

	SQL Statements and Dynamic Actions	ContactTalker includes SQL and Dynamic Link Editors which enable you to modify a group of contacts all at once (including the entire database if desired), and automatically update or calculate numeric fields within the database based on any defined criteria defined by you. You can automate just about everything using SQL and Dynamic Action Items. ContactTalker also includes SQL and Dynamic Wizards that make creating these actions a breeze.