Main Settings General Tab

(Click Topic to view more info. Click Back button to return to here).

VOIP Method.

If you intend to use the voice features of ContactTalk, this is where you specify the communications method. The method you choose will appear in ContactTalk's main menu under "Connect".

ContactTalk supports two communications methods, Skype and SIP.

Skype: This is a very inexpensive application that installs on your PC and allows you to make phone calls, send text messages and video. However, it does not handle tone detection very well. If you plan to have your call recipient interact with your calls, you will want to use SIP instead.

SIP: This is a very popular VOIP method widely used for telephone communications on the internet. To use SIP you will need to get setup with a VOIP provider.

Connect to VOIP method on startup: Check this to automatically connect to Skype or SIP when ContactTalk starts.

Start with Windows: Check this to start ContactTalk when you log on. ContactTalk will not start with Windows if users are required to click a user name icon or enter a password. It can only start when your logged onto your desktop.

Allow close only from system tray: If this option is checked and you click the X button in ContactTalk's upper right corner, the application will not close but instead minimizes and moves to your system tray.

Enable auto update: ContactTalk can an auto update feature, check this option to enable it. When enabled ContactTalk will check for updates a few times a day. No files will ever be downloaded without your permission. When updates are found you will be notified and given the option to accept or reject them.

Remember contact's last form: You can create several forms with ContactTalk. Each form may show different contact information or show it in a different way. You may want to use a particular form for certain contacts. Select the form to use from ContactTalk's tool bar. Check this option to remember the last form you used to view this contact The next time you select the contact, the last form will be used.

Tip: Right click on any contact or group within the contact list and select "Associate with form ...". This will set the form to use for the contact or all contacts in the group. If you choose to Associate all of your contacts with certain Forms, it is best to not check the "Remember Contact's last form".

Update Dynamic Fields every: This option controls how often dynamic fields are updated.

Update Campaigns Every: How often to update campaign statuses . Periodically ContactTalk needs to check if any contacts within campaigns need to be executed. Campaigns with thousands of contacts can become stressful for short periods while ContactTalk determine this, so it is only done periodically.

Speech Engine:

ContactTalk can use speech recognition within mailboxes. Currently there are two recognition engines supported, Lumenvox and Microsoft. To have ContactTalk check your PC for an existing Engine, click on the Find Speech Engine button in the Speech Engine box.

Speech Engine Box

•	Don't use speech recognition. Check this if you don't ever want to use speech recognition.

•	Lumenvox. This is commercial recognition engine. Although is more complex than Microsoft it gives you more flexibility when interacting with callers via speech recognition. This option is only available if you have the Lumenvox recognition engine installed.

•	Microsoft SAPI. This is a free recognition engine from Microsoft and is good for simple voice recognition tasks.

•	Profile: This is for the Microsoft SAPI engine only. You can create profiles to train the recognition engine to better understand you. Double click the speech icon in Windows Control Panel for more information.